/Frequently Asked Questions
Frequently Asked Questions 2017-10-31T16:06:59+00:00

Q: How do I know what is each and what is by the kilo?

A: This will be explained under each category in the detail section. For example  the steaks are ordered by each.

Q: What is the minimum order for home delivery?

A: You need to order a minimum of $50.00 worth of products.

Q. What is your delivery schedule?

A.  We deliver Monday to Friday. We cover all post codes around Melbourne. Your order needs to be placed by 12pm the day prior for next day delivery or we will contact you if delivery day changes. Once orders become more consistent we will keep you updated with our delivery runs.

Q. Some of the products like the roasts are by the kilo how will I know exact weight?

A. We believe in honest online buying where everything is weighed and applied to what you have already paid, if the amount is less than what you paid we will issue you a refund or credit towards your next order. Otherwise please contact us by phone or email if you are after a specific size.

Q. How will my orders be delivered?

A. They will be delivered in our refrigerated van and packed in polystyrene box. Brian’s Gourmet Meats cannot be held responsible for any unforeseen damage or theft to your order when it is left in a designated area specified by you. We recommend your delivery is brought inside and stored away correctly ASAP.

Q. What are the delivery areas?

A.  We have two regions within Melbourne.  Within 20km, and outside of 20km radius from our store location.  You are also free to select pickup as an option!  Within 20km, the delivery is a flat fee of $10.  Outside is $15. (exc gst)

 

Inside 20km postcodes: 3150, 3156, 3160, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199, 3200, 3201, 3202, 3220, 3802, 3803, 3804, 3805, 3806, 3807, 3808, 3809, 3910, 3911, 3912, 3930, 3975, 3976, 3977, 3978, 3980

Outside 20km postcodes: All other Melbourne Metro postcodes.

Q. What if delivery is not an option for my postcode?

A. We will be continually expanding our delivery options.  If you would like delivery to your area, contact us and we will look at the feasibility.  Some regional towns may want to organise group deliveries once a week for example.